Do I need to have an account to order?
No, you do not need an account to place an order.
How do I change my shipping address?
Please contact us immediately at email@example.com to change your shipping address. Please note changes need to be made within 24 hours to ensure your order is not shipped to the wrong address.
How do I track the status of my order?
Every order is provided a tracking number, you will be emailed a link to track your order. You can also track it on our page under the track.
Will you keep my credit card information on file?
No. when purchasing online using your credit card, all of your information is entered into a SSL secure web page. your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Do you charge sales tax?
Sales tax is included in the price, so you do not need to worry.
I received the wrong item
In the rare circumstance you received the wrong item please contact our support team at firstname.lastname@example.org and we will replace your order for you.
My order arrived damaged
In the rare circumstance your item arrived damaged please contact our support team at email@example.com and we will replace your order for you.
Where should I mail my authorized return?
Please contact our support team at firstname.lastname@example.org so we can provide you the return address for your particular order.
Can I change or cancel an order after I've submitted it?
Yes, but you need to contact us within 24 hours at email@example.com or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
Can I pre-order an item that is sold out?
Yes, just click the pre order button that will be displayed if an item is sold out.
I can't see the answer I need here
Please email our support team at firstname.lastname@example.org and we can provide answers to any questions you may have.